Technical support

Check out the full list of services below, or contact our managers right now!

One of the reasons why IT companies fail in the first 1-3 years after launch is the lack of technical support. In the context of this service, Gremcy not only provides product maintenance after the project is completed, but also improves ready-made solutions. With our help, you can check and upgrade your existing code, optimise processes, and digitise your workflow.

  • Web-site development

  • Mobile app development

  • SaaS development

  • Product development

  • MVP development

Website support
Software maintenance
Code modernisation
Code review (back-end and front-end)
Functional specification
Monitoring and troubleshooting
Document flow
Process optimisation
  • 01 Monitoring

    Track website performance indicators, including page load times, server responses, etc.

  • 03 Security

    Check the website's compliance with security standards, availability of updates and backups.

  • 02 Updates

    If necessary, we can implement new website features.

  • 01 Corrections

    Identify and fix current errors or defects in the software. We respond to and resolve urgent issues that affect the functionality of the software.

  • 03 Maintenance

    Optimise performance, improve features and usability.

  • 02 Adaptive maintenance

    Modify software in accordance with new regulations and niche standards.

  • 01 Assessment of the current state

    Analyse the existing database to identify outdated code or potential vulnerabilities.

  • 03 Implementation of new solutions

    Update programming languages and frameworks. At this stage, we can offer the implementation of containerisation, microservers, and cloud integration

  • 02 Optimisation

    Identify and optimise the code sections that are critical for performance.

Code review by Gremcy is a key stage in improving and ensuring the success of your project.

  • 01 Preparation

    Define specific goals of code review and standards for code quality.

  • 03 Documentation of results

    Fix the errors found.

  • 02 Verification

    Conduct a superficial review for code "smells", analyse the code's compliance with PSR standards, the code's compliance with design patterns, and review the database structure. We identify errors and defects, and evaluate the performance of operations.

  • 01 Requirements gathering

    Define user behaviour and options for using the application.

  • 03 Visual representation

    Create wireframes for presenting the user interface and demonstrating the layout.

  • 02 Creating a list

    Form a list of functions and features of the product. We provide a detailed description of each of them.

  • 01 Monitoring system

    Determine critical performance indicators, such as response time, error rate, resource usage, etc. Choose a monitoring system and set up notifications.

  • 02 Monitoring

    Monitor system performance in real time. Analyse historical data to identify patterns and recurring problems.

  • 01 Classification

    Structure different types of documents, such as contracts, reports, manuals, and client cards. Create a folder hierarchy and implement a document naming format.

  • 03 Access control

    Define access levels to documents for different users and departments.

  • 02 Version control

    Implement a version control system to manage changes to documents.

  • 01 Preparation

    Discuss the list of results you want to achieve, such as cost reduction, cycle time reduction, etc.

  • 03 Implementation of changes

    Use technological solutions to automate workflows.

  • 02 Opportunities for improvement

    Analyze the current process to identify bottlenecks, inefficiencies, and areas of loss.

Website support
  • 01 Monitoring

    Track website performance indicators, including page load times, server responses, etc.

  • 02 Updates

    If necessary, we can implement new website features.

  • 03 Security

    Check the website's compliance with security standards, availability of updates and backups.

  • 01 Corrections

    Identify and fix current errors or defects in the software. We respond to and resolve urgent issues that affect the functionality of the software.

  • 02 Adaptive maintenance

    Modify software in accordance with new regulations and niche standards.

  • 03 Maintenance

    Optimise performance, improve features and usability.

  • 01 Assessment of the current state

    Analyse the existing database to identify outdated code or potential vulnerabilities.

  • 02 Optimisation

    Identify and optimise the code sections that are critical for performance.

  • 03 Implementation of new solutions

    Update programming languages and frameworks. At this stage, we can offer the implementation of containerisation, microservers, and cloud integration

Code review by Gremcy is a key stage in improving and ensuring the success of your project.

  • 01 Preparation

    Define specific goals of code review and standards for code quality.

  • 02 Verification

    Conduct a superficial review for code "smells", analyse the code's compliance with PSR standards, the code's compliance with design patterns, and review the database structure. We identify errors and defects, and evaluate the performance of operations.

  • 03 Documentation of results

    Fix the errors found.

  • 01 Requirements gathering

    Define user behaviour and options for using the application.

  • 02 Creating a list

    Form a list of functions and features of the product. We provide a detailed description of each of them.

  • 03 Visual representation

    Create wireframes for presenting the user interface and demonstrating the layout.

  • 01 Monitoring system

    Determine critical performance indicators, such as response time, error rate, resource usage, etc. Choose a monitoring system and set up notifications.

  • 02 Monitoring

    Monitor system performance in real time. Analyse historical data to identify patterns and recurring problems.

  • 01 Classification

    Structure different types of documents, such as contracts, reports, manuals, and client cards. Create a folder hierarchy and implement a document naming format.

  • 02 Version control

    Implement a version control system to manage changes to documents.

  • 03 Access control

    Define access levels to documents for different users and departments.

  • 01 Preparation

    Discuss the list of results you want to achieve, such as cost reduction, cycle time reduction, etc.

  • 02 Opportunities for improvement

    Analyze the current process to identify bottlenecks, inefficiencies, and areas of loss.

  • 03 Implementation of changes

    Use technological solutions to automate workflows.

Tools we use

  • Angular

  • HTML5

  • PHP

  • React

  • Node.js

  • iOS

  • Vue.js

  • SQL Server

  • Android

  • JavaScript

  • WooCommerce

  • Flutter

  • AWS

  • Magento

  • WordPress

  • Laravel

  • Shopify

  • Drupal

  • Symfony

  • PostgreSQL

  • MySQL

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